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For orders over €90 we will cover the shipping costs.

Below €90 you pay a flat shipping rate which is shown at checkout.

You have a 14-day reflection period from the moment you receive your order.

Please note: returns are only possible if the product is in its original, unopened condition.

Please see our full terms and conditions on the ' Returns ' page.

Absolutely. We work with suppliers who meet our quality standards.

Each product is produced and checked with care.

Once your order has been shipped, you will receive an email with a track & trace code.

This way you know exactly when your wanted package will arrive.

Email us at info@ongetemd.shop or use the contact form on the website.

We will respond within 3 working days – often faster.

You have 14 days after receiving your order to register a return.

Returns can be easily made via our return portal. The costs for the return label are at your own expense and are automatically calculated based on the size of your package and the delivery address.

You pay these costs safely when creating your return via MyParcel. After payment you will immediately receive a shipping label by email.

💡 We do not charge any additional processing fees. You only pay the standard MyParcel rate.

You can only return if:

• The product is unused
• The plastic seal (foil) is completely intact
• The packaging is undamaged
  

Unfortunately, we cannot accept returns of opened or damaged games.

Card game and sunglasses: return to Ongetemd (you will receive the address upon return notification).

Merchandise (such as clothing): return to the address of our partner SoBad (instructions will follow by email)


You can easily arrange both returns via the MyParcel returns portal.

You can only return if:

• The product is unused
• The plastic seal (foil) is completely intact
• The packaging is undamaged
  

Unfortunately, we cannot accept returns of opened or damaged games.